Fastest
Live chat
Available 24/7 with a typical first response time of under one minute. Open the chat from the player area or from any page on the site. Real people — no bots, no queues.
Open chatSpinSkull support — help centre around the clock
Live chat under a minute, email replies within 12 hours, KYC queries within 24 hours. Here is how to reach the SpinSkull team.
How to reach SpinSkull support
Email
General support
Reply within 12 hours (typically within 24 hours). Use for account queries, bonuses, payments, and general enquiries.
Send emailKYC
KYC and verification
Specialist team for document verification. Response time within 24 hours. Upload your ID, proof of address, and proof of payment method.
Contact KYCResponse times
- Live chat — under 1 minute, 24/7.
- Email (general) — within 12 hours.
- KYC and verification — within 24 hours.
- Escalations — resolved within 4 working hours.
Frequently asked questions
How do I register at SpinSkull?
Click "Register" in the top right, enter your email and password, confirm you are 18+, and accept the terms. Your account is ready to use immediately — KYC is only required before your first withdrawal.
How do I make a deposit?
Open the cashier from the player area, select Deposit, choose your method (Visa, Mastercard, Apple Pay, Jeton, Instant Banking, or Revolut), enter the amount in euros, and confirm. Deposits land instantly.
How do bonuses and wagering work?
Welcome package cash bonuses carry 40× wagering on deposit + bonus, max bet with bonus €5, bonus valid 48 hours. Free spin winnings carry no separate wagering requirement but are capped at €1,000 per tier. Players resident in Finland are excluded.
How do free spins work?
Free spin value is €0.10. Free spins are valid for 7 days after activation. 1 FS is awarded per €1 deposited on the qualifying slot (Book of Dead Go Collect, Pray for Six, or Big Bass Splash depending on the tier). Win cap €1,000 per tier.
How long do withdrawals take and how does the process work?
After KYC: Instant Banking and Revolut within minutes, Jeton within 24 hours, Visa/Mastercard within 1–3 banking days. The clock starts when compliance has approved the transaction.
What do I need for KYC and verification?
A government-issued ID document (passport, driving licence, or national ID card) and a current proof of address (no more than 90 days old: utility bill, bank statement, or official letter). Send to [email protected].
How do I close my account or take a break?
You can set deposit, loss, or session limits, take a cooling-off break, or self-exclude at any time from the player area. For national self-exclusion, register at Spelpaus.se.
What do I do if I have a technical problem?
First try refreshing the page or logging out and back in. If the problem persists, open live chat with a description of the issue, your device, and browser — we will get on it straight away.
Responsible gaming and external support
If you need independent help, free support is available around the clock:
- Spelpaus.se — national self-exclusion register.
- Stödlinjen — free counselling by phone and chat.
- GamCare — international counselling in English.
- BeGambleAware — information and support.